(Remote) Project Manager - Professional Services

NorthStar, a division of Harris; is seeking a Project Manager (PM) who is energetic and driven, with experience leading software implementations. As a PM, you will partake in project planning and scheduling, and lead our consultants in the implementation of Utility Billing and Client Information Software (CIS) solutions to new and existing clients. This PM opening is with our NorthStar business unit and reports to the Director of Professional Services. This remote role welcomes candidates anywh…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.