Representative I, Treasury Services Sales Support, South Bend, IN

POSITION SUMMARY Provides customer support, sales support, and administrative support for Treasury Services products and services. The Hours of Operation for our Treasury Services Customer Support Center are Monday through Friday 7:30 am to 7 pm. Must be available to work a flexible schedule. ESSENTIAL REQUIREMENTS Monitors ACH processes and contacts customers when action needs to be taken on unauthorized ACH returns as well as repetitive ACH returns that receive no action from customer. Pulls …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.