Retention and Customer Service Representative

Are you a natural-born problem solver with a passion for helping people? At ADT, we are looking for a vibrant and resilient Retention and Customer Service Representative to join our remote team. This isn’t your average customer service role; it is a high-impact position where you will act as the voice of our brand, turning challenging conversations into success stories. If you are a recent graduate or early-career professional looking to sharpen your negotiation skills and build a career in a fast-paced, supportive environment, this is your chance to make a real difference while helping our customers stay protected.

In this role, you will be the expert hero who steps in when customers are considering leaving, using your active listening skills and empathy to uncover their needs and provide tailored solutions. You will navigate high-volume incoming calls, transforming potential cancellations into long-term partnerships by proactively identifying opportunities and showcasing the unique value of ADT’s security services. We provide the training and tools you need to master the art of sales and retention, empowering you to grow your professional toolkit while contributing directly to our company’s ongoing success.

We believe that every interaction is an opportunity to build trust, and we want you to be the one to lead those moments. By joining the ADT family, you are stepping into a dynamic, remote-first culture that values innovation, grit, and personal development. If you are ready to launch your career with a global leader and thrive in an environment that rewards your ability to think on your feet and connect with others, we want to hear from you. Apply today and start your journey as a champion for our customers.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.