Sales Support Executive

About VCG VCG is a network transformation and managed services specialist, helping organisations design, implement and manage secure connectivity, modern networks, cloud, cyber security and collaboration services. With a customer-centric ethos, we support complex multi-site environments and keep businesses secure, connected and performing at their best. Were also committed to responsible, sustainable and inclusive ways of working embedding environmental, social and governance (ESG) principles i…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.