Senior Associate, Payment Experiences and Services

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION The Payment Experiences and Services team manages multiple products and services that enable seamless payment experiences for Chase customers. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking. As a Senior Associate Product Manager within the Payment Experiences & Services tea…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.