Senior Manager, Support Operations

Why Join Us Receptive is a modern digital health platform dedicated to emotional wellness, mental clarity, and holistic health. Since our founding, we have helped over one million individuals access the right care at the right time by connecting them with trusted professionals who support their mental and physical well-being. Licensed in all 50 states and serving more than 100,000 members each year, Receptive brings together leading brands across behavioral and lifestyle health. Our portfolio i…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.