Senior Technical Support Representative-Access Control

Full-time Description We are seeking a highly motivated and customer-focused Senior Technical Support Representative-Access Control to join our team at iTech Digital, a leading provider of security solutions. In this role, you will be the primary point of contact for troubleshooting and resolving technical issues related to our access control and intrusion alarm solutions. You will play a pivotal role in assisting customers with installation, configuration, maintenance, and troubleshooting, ens…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.