Service BDC Agent Nissan of Orange Park

Job Description Job Description This is a call center position where duties include answering inbound calls, setting service appointments, as well as outbound calls following up on recent services. This is an in-person role, not remote. Do you have exceptional customer service ability? Have you been described as enthusiastic and driven? Never satisfied with status quo? Want to make great money? Have prior automotive sales experience? If you answer yes to all of these questions, we want to talk …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.