Service Coordinator

Looking for Your Next Challenge? Step into Your Future as ECAM’s Newest Service Coordinator! The Service Coordinator position is responsible for managing repair cases, coordinating with technicians, subcontractors, and third-party vendors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair case. What’s in it for You Competitive Pay: $20.00 - $30.00/hour, Full-Time Work Site Location: Long Beach, CA Set Sche…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.