Service Operations Manager

Service Operations Manager Competitive Salary Solihull Permanent Full-Time We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family! We are seeking a Service Operations Manager to work 5 days a week in our Service Department in Solihull. Some of the duties are -…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.