Service Project Manager

Location: Raleigh, North Carolina, United States Job ID: R0126630 Date Posted: 2026-04-15 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: No Job Description: The Opportunity Hitachi Energy is seeking a Service Project Manager to support customers and drive the successful execution of service-related projects within the Grid Automation business. In this role, you will serve as a key point of contact for customers, coordin…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.