Service Technician

Job Description Job Description SUMMARY: The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers. You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team you will be selfmot…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.