Services Specialist - On Site Services

Job Description Summary The purpose of this role is to perform the Turnkey installation/termination of all electrical conduit, SS tubing, power/communication cabling and hardware from customer XFMR cabinet to the GE Monitoring and Diagnostic products. Will require delivering quality onsite and remote service support to customers questions or concerns. Job Description Essential Responsibilities In addition, in this role you will: Perform installation and service work on state of the art transfor…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.