Specialist Customer Care

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join Barclays a Specialist Customer Care where you will be delivering exceptional customer service whilst resolving complex customer needs or request. To be successful as a Specialist Customer Care, you should have experience with: Excellent Customer Service skills. Good communicator and ability to form relationships. Attention to detail & effectively plan and organise. Some other highly valued…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.