Support Technician

Support Technician Location: Orlando, FL 32809 Employment Type: Full-Time Logistics: Onsite Compensation: $65,000–$80,000 annually Benefits : Health, dental, and vision insurance; Paid Time Off (PTO). MSP Experience Required About the Role We are seeking an experienced Support Technician to provide technical support across multiple client environments. This role will troubleshoot escalated issues involving Microsoft 365, Windows, networking, hardware, servers, and security while delivering resp…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.