Support Workers in Children Residential Homes

Salary: Balham Home - Waking Nights : £30,227 or Days : £29,635 & Ealing Home- Waking Nights: £30,227 or Days: £2 7 , 929 Contract: Full time/ Permanent Hours: 40 hours per week (including weekends, bank holidays and occasional sleep-ins) Day Shifts: work between 8 am and 10:30 pm Waking Night Shifts: work between 10 pm and 8 am Additional Benefits: £50 per sleep-in Time-and-a-half pay for overtime (over 40 hours per week) and bank holidays Two weekends off per month Locations: Ealing (W13) and…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.