Technical Service Specialist

General Summary and Purpose: The Technical Service Specialist is a core team member of the Customer Experience Department. The Technical Service Specialist will coordinate with cross functional teams to escalate customer issues. The Technical Service Specialist is an integral part of the customer experience as the first point of contact for support requests submitted to the support inbox. This team member will solve, escalate, and follow up on customer support issues. Duties and Responsibilitie…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.