Technical Support Specialist (E/M)

Location: Oxford (CDP), MA Salary: $22.00 USD Hourly - $29.00 USD Hourly Description: Technical Support Specialist opportunity with a leading manufacturer of industrial laser systems. Full-time, direct hire position Onsite in Oxford, MA This is a hands-on technical support position supporting customers remotely via phone and email, troubleshooting advanced manufacturing equipment and working directly with electrical, electronic, and mechanical systems. This is not an IT support role . Pay: $22.…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.