Technical Support Specialist

Salary: £63,000 - 103,000 per year Requirements: Technical Support background or similar Looking for full technical training Looking for an office-based role Responsibilities: Producing quotes, co-ordinating production and handling technical enquiries Assisting customers with technical queries and advice Learning and applying product knowledge once upskilled Working Monday to Friday in an office-based role Technologies: Support Security More: We are a well-established, family-orientated busines…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.