Trainee Practitioners - Support Workers - Childrens Homes in London

Contract: Full-time, Permanent Hours: 40 hours per week (shift work including weekends and bank holidays and occasional sleep-ins); work between 8 am and 10:30 pm Salary: £26,437 rising to £27,929 after completing mandatory training and probation Additional Benefits: £50 per sleep-in Time-and-a-half pay for overtime (over 40 hours per week) and bank holidays Two weekends off per month 4 weeks full paid induction and further training provided Excellent therapeutic support and career progression …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.