Virtual Support Agent

Job Description: 111 Sign is seeking a versatile, dependable Virtual Support Agent to provide general customer and administrative support across multiple channels — phone, chat, email, and internal tools. This role acts as a flexible support resource, helping customers with inquiries while also assisting internal teams with day-to-day operational tasks, all from a remote setting. Key Responsibilities: Respond to customer inquiries across phone, chat, and email regarding orders, pricing, product…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.